Terms & Conditions

Please read these terms carefully before using the Pictorial Limited website. These terms apply to all use of this website and by using this website you agree that you have read and accept these terms.

You may as part of your use copy electronically and print portions of the website but you should not use such access or content to generate income of any kind. Any other use of materials on this website (including without limitation reproduction for a purpose other than that noted above and any modification, distribution or republication) without our prior written permission is prohibited. In particular, you may not use any data or information made available on or by this website in connection with any business or commercial undertaking (whether or not for profit). The intellectual property in all design, text, graphics and other material and the selection or arrangement of such material in this website is owned by us and/or our respective licensors.

We do not make any representations, warranties or terms of any kind in respect of this website or its contents (including, without limitation, any views or comment made) other than those required by law. All information and/or data included in and/or on this website is made available for guidance only. Your use of such information and/or data is therefore entirely at your own risk. We expressly exclude, to the fullest extent permitted by law, all liability of Pictorial Limited , its directors, employees or other representatives, howsoever arising, for any loss suffered as a result of your use of this website.

This website may include links to websites and/or services owned and/or operated by participating companies and/or third parties. These are provided for your convenience and we are not responsible for and do not give any warranties or make any representations regarding any such websites and/or services and are not responsible for or liable in relation to the content or your use of such websites (other than to the extent required by law).

Due to the nature of the Internet, we do not promise full and error free operation of this website

Accuracy

Descriptions of goods and services included in the Pictorial Limited website are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them. You should be aware that the colours and appearances of images on canvas may vary from the way they appear on a screen and that computer monitors vary in colour depending on the calibration. If a proof of

an image is emailed to you and approved we cannot then be responsible if the colour on the final canvas differs slightly.

Right to refuse

Pictorial Limited holds the right to refuse work which is deemed of very low quality or in contradiction with our business morals and principles. This may include but is not limited to: poor artwork, immoral or illegal materials.

Prices

Pictorial Limited reserve the right to alter prices without notice.

Cancellations

Pictorial Limited cannot cancel works which have been initiated and paid for.

Returns Policy

Due to the bespoke nature of our artworks, items that are delivered as described and in good condition may not be returned but damaged items will be exchanged free of charge. All our products are checked for quality before they are dispatched but if the goods received are faulty or have been damaged during transit, and are therefore not fit for purpose, you must return them to us, including the packaging, within seven days of receipt to make an exchange.

The customer is responsible for ensuring that the goods are returned to us safely and in their entirety including the packaging. Please contact us immediately to inform us of any damage and of any goods being returned. If the goods are not faulty or damaged or the original packaging is missing then we cannot make a refund.

 

Pictorial Limited will not exchange any goods if the customer is dissatisfied with the image chosen. The customer is responsible for checking and approving any artwork or image manipulation done by Pictorial Limited. Once a proof has been approved and printed Pictorial Limited will not reprint an image unless it is faulty or damaged as described above.

Delivery

We aim to delivery your order as quickly as possible. However we use external couriers and we do not have control over them or any acts of nature. If a delivery is late due to your location, accidents or local disruptions Pictorial Limited will not be liable for any consequential loss. Please ensure that you check your delivery before signing for it. Pictorial Limited will not accept liability for missing or damaged items unless this is brought to the attention of the delivery company.

Please do not sign for your goods until you have physically checked them and are satisfied that they are in perfect condition. Faulty or damaged goods: You must check goods on delivery. In cases of damaged or faulty goods, this fact must be communicated to the delivery company at time of delivery. You should then notify Pictorial Limited immediately and return the goods and packaging to us for an exchange.

Email: customers@pictorial.co.uk